An Easier Way to Decide

Originally posted on ForeverCar Blog: You probably have far more important priorities than taking the time to research vehicle service protection plans. That’s where we come in. When we set out to create the latest innovation to our consumer shopping platform, we vowed to keep it simple. If you are not shopping for vehicle service protection at, you are likely sitting across the desk from a loan officer at a bank or a finance manager at a dealership. There are a couple problems we've identified with this scenario: It’s bad timing. You are typically involved in a larger, more complex loan transaction involving your vehicle. Taking the necessary time to research the offering is impractical and highly unlikely to happen in that moment. That’s why most people pass on vehicle protection at the bank or dealership. Wrong amount of detail. There’s a lot to this. A service contract is full of important coverage details, financ…

Ember: Actions Up, Data Sideways

The rallying cry for Ember 2.0 has been “Data Down, Actions Up”. Ember's component based architecture sets a pattern where data is passed “down” to child components, while children “request” changes from their parents by triggering actions. This certainly has its advantages ... until it becomes unwieldy. My colleague @ForSpareParts and I have been deep in the trenches implementing an analytics and big data product in Ember for a number of months now.

He wrote a great article about an alternative to Data Down, Actions Up and proposes the alternative architecture we have landed on. Its a good read:

Debugging Minified Javascript

This is an error we got in the early morning hours from our staging environment:

c is null
There are lots of things to like about minifying Javascript except this of course. Removing proper variables annihilates context so completely.

Your Inconsistent Design Makes Me Worry About Your Entire Product

This is from a product I use daily. Who wrote this code and thought they were done? Who approved these two button styles next to one another?

I have this vision of a developer choosing a library that made their development life easier. I picture this code going straight into production use without review. Next, I picture the designer who works there rolling their eyes, checking out, and heading to LinkedIn to see what other opportunities exist.

I'm being unfairly harsh, but it makes me wonder what other sloppiness is happening inside this product.

Applying user centric design to your business plan


How to start a product redesign - a playbook

A few months back I was working on a large, ground-up redesign for a product I own. I had a little trouble getting started. I realized I needed a playbook to remind me of the basics. I am sharing my playbook for those who are having trouble and procrastinating getting started. Enjoy.

Before you start
At the highest level, in one paragraph, what is a representative user's goal and the problem you are solving for them? If you can't answer this succinctly you have many, many features or you don't know your users well enough to continue. Slow down, answer #1 for each feature set before you go to #2.What's working for them now?What's not?
What you need to design for them
Verify you are building all the tools they need.Show the process they will use to reach goal - give them a map or trail to follow.Indication of progress toward the user's goal - "You are here"Make sure you build in escape hatches because they find a better way.Very few user's "flow&…

The sum of my experience with product making

People make companies and products. Process helps support and grow good people, but fundamentally it's all about the people.
There is a whole lot more to it than that, but this is the first thing to know.